Terms and Conditions

Egyptian International Tours Terms and Conditions

Last Updated: [June 2026]

These Terms and Conditions govern your use of the Egyptian International Tours website, services, travel packages, reservations, and related communications.

By requesting a quotation, submitting a booking request, paying any amount, or using Egyptian International Tours services, you confirm that you have read and accepted these Terms.

1. Company Information

Egyptian International Tours is a travel and tourism company operating from Egypt.

• Company Name: Egyptian International Tours
• Address: 19 East Port Street. Al-Attarin, Alexandria Egypt
• Phone: 00201007404910
• Email: info@eitours.net
• Tourism License Number: 789
• Commercial Registration Number: [Commercial Registration Number]

2. Our Role

Egyptian International Tours may act as an organizer, travel agent, booking intermediary, or service provider depending on the selected package.

Travel packages may include accommodation, flights, airport transfers, visa-support services, activities, tour guides, transportation, or other travel-related services. The exact inclusions and exclusions are stated in the final quotation, booking confirmation, invoice, or travel contract.

3. Quotes, Prices, and Availability

Prices are subject to availability at the time of confirmation.

Unless confirmed in writing, Egyptian International Tours may revise a quotation because of changes in:

• Airline fares
• Hotel availability or hotel rates
• Exchange rates
• Taxes, airport charges, or government fees
• Supplier prices
• Visa charges
• Fuel surcharges
• Seasonal demand

A booking becomes confirmed only after Egyptian International Tours issues written confirmation and receives the required payment.

4. Payments and Installments

A deposit or full payment may be required to confirm a booking.

Payment deadlines are shown in the quotation, invoice, or contract. Failure to pay by the stated deadline may result in cancellation, loss of availability, supplier penalties, or repricing.

Installment plans, bank promotions, credit-card offers, fintech payments, and financing arrangements are subject to the terms, approval, limits, fees, and interest policies of the issuing bank or finance provider. Egyptian International Tours does not control those terms.

5. Cancellations, Changes, and Refunds

Cancellation and refund eligibility depends on:

• The travel package contract
• Airline fare rules
• Hotel cancellation terms
• Visa and government fee rules
• Supplier conditions
• Timing of the cancellation request
• Whether services have already been issued, reserved, or consumed

Some items may be non-refundable, including issued airline tickets, visa fees, government fees, special hotel rates, peak-season reservations, promotional fares, and supplier deposits.

All cancellation requests must be submitted through Egyptian International Tours official communication channels in writing.

Egyptian International Tours will process eligible refunds after receiving the relevant refund from suppliers where applicable. Processing time may vary depending on banks, airlines, hotels, embassies, government entities, and payment providers.

6. Visa, Passport, and Travel Documents

Egyptian International Tours may provide guidance or administrative support for visa-related requirements. However:

• Visa approval is decided only by the embassy, consulate, immigration authority, or official government entity.
• Egyptian International Tours cannot guarantee visa issuance, entry to a country, or approval of any travel document.
• Travelers are responsible for ensuring that passports, visas, residency documents, military permits, security approvals, vaccination records, and other required documents are valid and accurate.
• Passport validity requirements may vary by destination. Travelers should generally ensure that passports have sufficient remaining validity before booking.
• The traveler is responsible for providing truthful, complete, and current information.

Any refusal of entry, visa rejection, denied boarding, or missed travel caused by incomplete, expired, inaccurate, or missing documents remains the traveler’s responsibility unless caused directly by Egyptian International Tours proven error.

7. Hajj, Umrah, and Saudi Travel

Hajj, Umrah, Saudi visas, Egyptian Umrah Portal requirements, barcodes, permits, Nusuk appointments, hotel allocations, transportation arrangements, and travel rules may change according to Egyptian and Saudi regulations.

Travelers must follow the official rules applicable to their season, visa type, nationality, and travel date.

Egyptian International Tours may assist with procedures where legally permitted, but cannot guarantee:

• Hajj lottery selection
• Visa issuance
• Saudi entry approval
• Barcode issuance where required
• Hotel allocation changes imposed by suppliers or authorities
• Permit availability
• Flight schedule stability

For Hajj and Umrah travel, customers must review the final written itinerary, accommodation level, included services, cancellation policy, and official travel requirements before payment.

8. Flights, Baggage, and Airport Procedures

Airlines are responsible for flight schedules, boarding decisions, baggage allowances, delays, cancellations, lost luggage, damaged luggage, and operational changes.

Travelers must:

• Arrive at the airport within the time required by the airline.
• Check terminal, gate, baggage allowance, and check-in deadlines before travel.
• Carry original travel documents.
• Follow airport, airline, immigration, customs, and security rules.

For lost or damaged baggage, travelers should report the matter immediately to the airline baggage desk before leaving the baggage-claim area.

Egyptian International Tours may assist with communication where possible, but airline decisions remain outside Egyptian International Tours control.

9. Hotels and Accommodation

Hotel descriptions, photographs, star ratings, room views, bed types, facilities, meals, and location information are based on information supplied by hotels or providers.

Room allocation is controlled by the hotel at check-in and is subject to availability.

Early check-in, late check-out, room upgrades, connecting rooms, special bedding, sea views, and dietary requests are requests only unless confirmed in writing.

Hotel local taxes, resort fees, deposits, incidental charges, and mandatory service charges may apply depending on the destination and hotel policy.

10. Traveler Conduct

Travelers must behave respectfully and comply with:

• Laws of the destination country
• Airline and hotel rules
• Group-tour instructions
• Religious-site rules
• Health and safety requirements
• Immigration and customs regulations

Egyptian International Tours may refuse or terminate services for a traveler whose conduct creates a safety risk, disrupts a group, violates laws, or causes damage. In such cases, refunds may not be available.

11. Changes by Suppliers or Authorities

Airlines, hotels, transport providers, embassies, government authorities, and destination operators may change schedules, routes, accommodation, operating hours, visa requirements, baggage rules, or travel conditions.

Where reasonably possible, Egyptian International Tours will communicate material changes and offer available alternatives. Some changes may be outside Egyptian International Tours control.

12. Force Majeure

Egyptian International Tours is not responsible for delays, changes, cancellations, losses, or inability to provide services caused by events beyond reasonable control, including:

• Weather conditions
• Natural disasters
• Epidemics or public-health restrictions
• War, civil unrest, terrorism, or security events
• Government decisions
• Border closures
• Airline operational issues
• Strikes
• Supplier insolvency
• Airport closures
• Power or communication outages

In these cases, refunds, credits, or alternatives depend on supplier and legal obligations.

13. Website Information

Egyptian International Tours aims to keep website content accurate and current. However, travel information, prices, visa requirements, availability, hotel details, images, and schedules may change.

Website content is informational unless included in a written confirmed booking document.

14. Complaints and Customer Support

If you have an issue during your trip, contact Egyptian International Tours as soon as possible through the official support channels so that we have a reasonable chance to assist.

For post-trip complaints, submit your complaint in writing with booking details, supporting documents, and photos where relevant.

15. Privacy

Egyptian International Tours processes personal information in accordance with its Privacy Policy and applicable Egyptian data-protection requirements.

16. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt.

Any dispute should first be addressed through Egyptian International Tours customer-support channels. Where a dispute cannot be resolved, the matter may be referred to the competent authorities or courts in Egypt.